The event was led by Richard Blakeway, from the Housing Ombudsman, and provided an opportunity for customers to find out how to get help with complaints or disputes.
Many of the attendees, who joined the event in-person and online, asked questions and discussed a range of issues which included service charge, repairs, maintenance and the complaints procedure.
Customers who attended the event were also offered the chance to book one-to-one slots with our housing, repairs, complaints and environmental teams. This was well received, with the majority of people taking up the opportunity. Ian Wardle, A2Dominion’s Chief Executive Officer, was also on-hand to talk to customers and listen to their feedback.
You can read all the questions and answers from the event.