In July there were 1,900 of you who used Live Chat, which is a rise of more than 40% in 3 months.
Many of you have taken the time to share your feedback with us and are impressed with the speed and quality of the service.
Here are some of the benefits of Live Chat
- The average wait time for Live Chat support is under a minute.
- You can download a copy of the transcript once the chat has ended, this means you’ll have a record of what was discussed.
- We’ll ask for some contact details before a chat begins, so we can access the latest information we hold about you.
- You can find our Live Chat icon on all our website pages, which makes it accessible and easy to use.
- We always ask for feedback once the chat has ended. This helps us to continuously improve our service.
What our customers have said about Live Chat
- ‘Live chat is a wonderful service. Having used it twice today I will not hesitate to use it again if I need it.'
- 'Well done for introducing this service. I’m unable to make calls at work so this is so helpful.'
- 'The service was easy to use. The lady I chatted with was very quick with getting the information I requested. So much easier than being put on hold. Your agent was awesome. Polite and professional and really made my day with how quick she dealt with my query.'
- ‘I’m so glad I used this service, it was excellent. My question was answered straight away, with instructions on how to deal with my query.’
Paul Dempster, A2Dominion’s Head of Customer Contact, said: “Live Chat is becoming one our fastest growing channels and we’re delighted that many of you have had a positive experience.
“If you haven’t used the service yet, we encourage you to give it a go. It is easy to use, and you don’t have to wait in a queue. You’ll speak to one of our customer service agents in under a minute and the majority of people get their query resolved first time.”
Use the Live Chat service on our website.